Add-in throws exception in UCRT on starting Excel

Discussion in 'Troubleshooting' started by trevorxc, Nov 13, 2017.

Add-in throws exception in UCRT on starting Excel

  1. trevorxc

    trevorxc New Member

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    Trying to install MarketXLS on a second device.
    Windows 10 32-bit tablet.

    Have tried with MarketXLS versions 8.007, 8.0.0.7 & 8.0.0.8 All have same result. A succesful instalation is reported from the MSI but excel crashes on startup.

    Excel starts in safe mode and can start other add-ins. Disabling &/or unsitalling all add-ins except MarketXLS results in no change. Excel loads add-ins and crashes on processing (just excel loading without a excel file).
    W10 installation on that machine includes .Net, 2.0 SP2, 3.0 SP2, 3.5 SP1 & 4.7 (I beleive this is just a standard W10 32-bit install). Running Excel 2016 lastest updates installed. Windows Defender as anti-virus/malware.
     
  2. trevorxc

    trevorxc New Member

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    SOLUTION
    Open Excel with an existing excel file.
     
  3. marketxls

    marketxls Administrator
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    Excel's latest update seem to have caused an issue, we have been working on this but we now are escalating this to addin-express dev team. I will come back with a resolution.

    Thanks
    Ankur
     
  4. Dan Dyer

    Dan Dyer New Member

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    I know little tidbits can sometimes solve something. I'm the one using Excel 2016 with a Mac, Parallels, and Office Pro 2016. After reading one of your posts, I tried something different. Previously, I'd been trying to open Excel 2016 (for Windows) directly from the application icon. It always crashed. I just, instead, tried used a right click on an existing Excel file in Windows and chose Excel 2016 to open it. It worked!!!! I now have the MarketXLS tab in Excel. I have not tried using it, yet, as I am new to it. But it looks good at this point.
     

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