Problems with refresh after updating to v9.0.0.0

Discussion in 'Troubleshooting' started by ScottPalmer, Jun 13, 2018.

Problems with refresh after updating to v9.0.0.0

  1. ScottPalmer

    ScottPalmer New Member

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    Hi,
    I'm having problems using the "Refresh All" function from the MarketXLS toolbar. Excel seems to just give a spinning pointer. If I press escape, the refresh appears to run but all data is not refreshed.
     
  2. marketxls

    marketxls Administrator
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    Hi Scott,

    Thank You
    Just sent an email to you. Please can you check it?

    Many thanks
    Ankur for MarketXLS
     
  3. marketxls

    marketxls Administrator
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    Hi Scott,

    We have fixed this in one more version which we released just now. The link to the file is the same as the one you got in the email.

    Please can you uninstall your existing version and then download the new file from the same link and install again?

    Many thanks
    Ankur for MarketXLS
     
  4. ScottPalmer

    ScottPalmer New Member

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    Hi, I've tried v9.0.1.0 and now the refresh runs very fast but returns 0.00 for everything.
     
  5. marketxls

    marketxls Administrator
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    Hi Scott,

    Is the calculation mode in your Excel automatic? It will go to 0 monetarily but the numbers should come back immediately after the refresh is over. Is it not what is happening?

    Thanks
     
  6. Sean

    Sean New Member

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    I believe I am having a similar problem as the above. When I select "refresh all" then everything goes to 0 immediately. Usually, it takes about 15 - 20 seconds to refresh my workbook. When I select a set of cells and pick "refresh selected" then it seems to work fine on those cells.
     
  7. marketxls

    marketxls Administrator
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    Please can you try with Group Mode checked on?

    Thank You
    Ankur for MarketXLS

    upload_2018-6-14_19-19-51.png
     
  8. Sean

    Sean New Member

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    Yup, that worked. Everything went to 0 immediately, the cursor spun for about 30 seconds (a little longer than usual) then it refreshed with correct data.

    Thank you
     

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