Cannot install MarketXLS / Malware detected

Discussion in 'Troubleshooting' started by Phi496, Apr 23, 2016.

Cannot install MarketXLS / Malware detected

  1. Phi496

    Phi496 New Member

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    I just purchased and downloaded MarketXLS setup.exe.  During installation my virus protection software identified malware w32.immirat.gen and blocked a file.  I then received a message "Application validation did not succeed. Unable to continue."

    Needless to say I am not happy about this and I want you to refund my payment.

    Let me know when the refund will be made, and/or how to get this done.

     
     
  2. marketxls

    marketxls Administrator
    Staff Member

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    Hi Alan,

    The software is completely clean. Please check here May be there is something else.

    May we do a quick screenshare to see whats going on? Do let me know a good time? Please email me a good time for you at support@marketxls.com and I will call you to get started.

    Many Thanks
    Ankur for MarketXLS.com
     

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