Installed 4.0 and went into endless loop, then problems reinstalling

Discussion in 'Troubleshooting' started by MikeH, Mar 29, 2016.

Installed 4.0 and went into endless loop, then problems reinstalling

  1. MikeH

    MikeH New Member

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    Installed new 4.0; refreshed selected as I normally do and it went into an endless loop that wouldn't finish. Had to kill it with task manager. Went back in and the marketxls tab was not there so I tried reinstalling. I would unregister, register, etc and marketxls tab would not appear in excel 2013.
     
  2. marketxls

    marketxls Administrator
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    Hi Micheal,

    Ok, please can you check in File>>Options>>Addins and COM Addins if you see MarketXLS disabled there?

    Thanks
     
  3. MikeH

    MikeH New Member

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    Marketxls and the adxloader were both disabled. I enabled the adxloader, but now the marketxls is inactive and I do not see a way to make it active.
     
  4. marketxls

    marketxls Administrator
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    ok, lets try one way...

    1) Uninstall marketxls completely as shown at the link below...
    http://marketxls.com/knowledgebase/how-to-uninstall-marketxls/
    2) Install it again using the exe you must have received in email
    http://marketxls.com/knowledgebase/how-to-install-marketxls/

    Do you see it now?

    Thanks
    Ankur
     
  5. MikeH

    MikeH New Member

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    So, I figured out how to enable the marketxls com add-in. Selected my prices to be refreshed, hit refresh selected and it never stops refreshing. I stepped away for an hour and came back and it is still going. I'll have to kill it with task manager.
     
  6. marketxls

    marketxls Administrator
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    Hi Michael,

    May I ask, what functions are you mainly using and how many symbols you have?

    Many Thanks
    Ankur
     
  7. MikeH

    MikeH New Member

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    BTW, it is just a column of 180 cells that contain the function to lookup the yahoo price: =YHOO_Price("AAPL")
     
  8. marketxls

    marketxls Administrator
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    Ok, and what happens when you try with =Last1("AAPL") ?
     
  9. MikeH

    MikeH New Member

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    Same problem. Looks like whats happening is I highlight the column, press refresh selected and it takes about 25 seconds to finish. I click outside of the selected column and it goes wild. Killed excel, brought the spreadsheet back up and got a message from Excel saying looks like you are having trouble with Marketxls, do you want to disable.
     
  10. marketxls

    marketxls Administrator
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    Ok, is there a way you can send me this sheet at support @ marketxls .com? Even a small sample will do.

    Many Thanks
    Ankur
     
  11. MikeH

    MikeH New Member

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    I have been playing around with this and if I don't select the column, but instead just select the cells containing the functions to be repriced, it works.

    I am now trying to get group mode working, but am not having any luck. I created a list, I load the list, select group mode in settings and refresh selected and no new sheet appears and if I ask it to ask me, it doesn't. Go back into symbols and the list is not selected or loaded, it is just showing blank. No matter what I do, the list will not stick.
     
  12. marketxls

    marketxls Administrator
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    Hi Micheal,

    Sure.
    I would stick to individual mode, I sent you an email. I checked your sheet and looks to be working Great. I was wondering if we can do a quick screenshare to see whats going on there? Please let me know a good time and we can sort it out.

    Kind regards
    Ankur
     

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