The recent 5.0.0.0 update invalidated our licenses

Discussion in 'Troubleshooting' started by jharle, Jun 8, 2016.

The recent 5.0.0.0 update invalidated our licenses

  1. jharle

    jharle New Member

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    Hello,

    I am a consultant for a small business who uses MarketXLS on three computers running Office 2016.  They were prompted to update to version 5.0.0.0, but after doing so, the licenses became invalid.  I have successfully uninstalled/reinstalled the add-on (using administrator mode) on one of the computers, but it simply will not take the license key.

    There is another small business in the same office, who purchased MarketXLS before them, and they were able to update to the new version without problems.

    Please advise on a course of resolution, as they currently are unable to update their financial spreadsheets, and that is the whole purpose of the business to begin with.

    Many thanks,

    Jim
     
  2. marketxls

    marketxls Administrator
    Staff Member

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    Replying to you on email now.

    Thanks
    Ankur for MarketXLS
     

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