Complete your QuoteMedia exchange agreements

Some exchanges require a subscriber agreement before QuoteMedia can provide real-time data. Complete every agreement included with your MarketXLS data subscription, even if your QuoteMedia connection already authenticates successfully.

Before you open the agreement link

1. Save your work.
2. Close every open Excel window.
3. Wait for Excel to finish closing.
4. Find the first delivery-information email that MarketXLS sent after your purchase.
5. Open the QuoteMedia exchange-agreement link in that email.

Close Excel before you open the link. If Excel is still running, the agreement page can open as a blank screen or fail to start the agreement session correctly.

If you can't find the delivery-information email, email support@marketxls.com from the address connected to your MarketXLS subscription. Ask for the current QuoteMedia agreement link. Don't create a separate QuoteMedia account.

Screenshot needed · QM-AGREEMENTS-01

Capture the first QuoteMedia agreement screen opened from the delivery-information email. Redact the subscriber name, email, address, account number, signature, username, and password.

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Complete the subscriber information

1. Sign in with the QuoteMedia details supplied for your MarketXLS subscription.
2. Select the correct professional or non-professional classification.
3. Enter the subscriber and address information requested by the exchange.
4. Review the information before you submit it.
5. Complete every agreement shown for the exchanges included with your account.

Use your actual subscriber classification. Professional users are subject to different agreements, entitlements, and exchange fees. If you aren't sure which classification applies, review the professional-user definition on the pricing page before you submit the form.

Don't enter a MarketXLS website password unless it is also the QuoteMedia password supplied in your delivery information. The MarketXLS account and QuoteMedia account are separate systems.

Fix a blank agreement page

If the agreement page is blank:

1. Close the browser tab.
2. Close every Excel window.
3. Open Task Manager or Activity Monitor and confirm that Excel is no longer running.
4. Open the agreement link from the delivery-information email again.
5. If the page is still blank, try a private or incognito browser window.

If the blank page continues, ask MarketXLS support for a current agreement link. Include your browser name and operating system, but don't send a password.

Fix You are not logged in

The message You are not logged in or You are not properly logged in usually indicates that the QuoteMedia password is incorrect for the agreement session.

1. Return to the delivery-information email.
2. Copy the supplied QuoteMedia username and password again.
3. Remove any spaces copied before or after either value.
4. Open the agreement link again and sign in with those details.
5. If the same message appears, ask MarketXLS support to confirm the QuoteMedia account and resend the current agreement link.

Don't repeatedly register new QuoteMedia accounts. A separately created account won't automatically receive the exchange access attached to your MarketXLS subscription.

Fix Invalid Input Format

If the form shows Invalid Input Format, review every required field:

• Remove unsupported symbols or special characters from the address and contact fields.
• Enter phone numbers, postal codes, and dates in the format requested by the form.
• Confirm that no required field contains only spaces.
• Re-enter information that your browser filled automatically.

Submit the form again after you correct the highlighted field. If the message doesn't identify a field, take a screenshot with personal information hidden and send it to MarketXLS support.

Confirm that real-time data is active

After QuoteMedia accepts the agreements:

1. Close Excel if you reopened it during the process.
2. Open Excel and MarketXLS again.
3. Start or resume streaming.
4. Test a common symbol during an active market session.
5. Confirm that the result is real-time rather than delayed.

An accepted agreement doesn't change an unsupported symbol, closed market, or plan limitation. If the result is still delayed or unavailable, check the symbol and exchange access, then follow Fix QuoteMedia real-time data.

Ask MarketXLS for help

Email support@marketxls.com from the address connected to the subscription and include:

• The exact agreement error message
• The exchange or data feed you are trying to activate
• Your operating system and browser
• Whether Excel was completely closed
• A redacted screenshot, if useful

Don't include a QuoteMedia password, MarketXLS license key, payment-card information, or an unredacted agreement form.